Lead Product Manager (Customer & Safety)

Our Product Team is growing, and we are looking for new leadership talent to join us on our journey!

As a Lead Product Manager in Customer & Safety Product area, you will be an experienced people leader and iGaming professional, expected to lead a team of Product Managers in defining and driving the product roadmap. You will report directly into the Head of Product and work with them & Engineering Leadership to deliver value through a customer-centric approach. The Customer & Safety comprises ‘Customer Onboarding’, ‘Fraud & Risk’ and ‘Back Office’ Product teams.

This is a hands-on leadership role ideal for a mid-to-senior product manager, ready to drive strategy and execution. Team size would be 2-3 direct reports.

Your day-to-day

• Defines & drives product roadmaps for multiple product areas.
• Directly manages and mentors a team of product managers, supporting their growth.
• Fosters a strong product culture across the teams they lead.
• Engages with key stakeholders, including customers, partners, and internal teams, to gather feedback and ensure product alignment with market needs;
• Manages stakeholder expectations and resolves conflicts to keep teams aligned.
• Communicates trade-offs clearly, balancing business goals, technical feasibility, and user needs.
• Leads multiple product teams, ensuring execution is aligned with company goals.
• Aligns execution with company goals, influencing broader roadmap decisions.
• Champion a customer-centric approach across the product development process;Leads to deliver exceptional customer experiences
• Leads execution of key product initiatives across multiple teams.
• Leads multiple product teams, ensuring execution is aligned with company goals.
• Aligns execution with company goals, influencing broader roadmap decisions.
• Develops best practices for prioritization, decision-making, and execution at scale.
• Works closely with cross-functional teams to refine requirements and scope.
• Builds strong relationships with cross-functional partners (engineering, design, marketing, sales, and customer success).
• Communicates team progress, risks, and challenges to senior leadership.
• Defines key product metrics and KPIs for multiple initiatives.
• Uses data to validate product decisions and measure success.
• Ensure products meet regulatory requirements and industry standards.
• Advocates for best practices in product management, user research, competitive analysis, and data-driven decision-making.

Your background and mindset

Essential

• Strong experience in regulatory compliance within iGaming
  
• Experience with customer onboarding journeys and different customer acquisition channels
  
• At least 3+ years of experience in a product management role (or close exposure to) with ability to deliver value across a complex portfolio of products.
  
• At least 3+ years of people management experience, with the ability to coach and develop a team.
  
• Customer centric: driven by seeking to understand customers better, their behaviours and the link to business
  
• A team player - works with others across the organisation to get things done;
  
• Strong stakeholder engagement and communications skills;
  
• Effective communicator: develops and delivers multi-mode communications to fulfil the needs of different audiences;
  
• Good presentation skills with the ability to convey key messages to diverse and wide audiences;
  
• Openly curious: Willing to question preconceptions and bring new ideas;
  
• Data driven, led by the appropriate use of data to get to insight and drive decision making;
  
• Critical thinker: looking at the numbers, trends and data and come to new conclusions based on findings;
  
• Proactive and independent thinker with proven ability to deliver from start to end;
  
• Outcome focused: committed to principles of an outcome led operating model;
• Excellent written and verbal English

Highly Desired

• Knowledge and experience with process & document management tools, such as Jira or Confluence preferred.