Our Hub88 TechOps team is growing, and we are looking for new talent to join us on our journey!
We're looking for a detail-oriented team player with strong communication skills and a passion for problem-solving. The ideal candidate thrives in a fast-paced environment, is comfortable working with both internal teams and external clients, and brings a customer-first mindset to everything they do. Due to the nature of this position you will participate in various different aspects of business to business workflows from compliance, sales, accounting, account management, product development and customer support - TechOps supports and is supported by all the aforementioned departments.
Your day-to-day
- Coordinating, configuring, onboarding and supporting internal and external clients integrated to our platforms;
- Cooperating with other TechOps teams, Supplier operations team, the Product development teams, Commercial team and Management;
- Responding to and resolving external and internal queries and incidents in a timely manner including “on-call” support out of business hours on a rotating roster;
- Investigating, logging and resolving identified issues and performing routine follow ups of escalated issues until resolution;
- Reporting and escalate any potential fraud or security issues.
Your background and mindset
- 1-3 years of experience as technical support, application engineer or similar technical position;
- Pragmatic approach to problem solving;
- Attention to detail and precision;
- Excellent level of verbal and written English;
- A team player and strong communicator, with excellent interpersonal skills;
- Be proactive, adaptive and possess a customer-focused mindset;
- Understanding of gambling game fundamentals;
- Exceptional verbal and written communication skills in English;
- Confidence with Excel/Google Sheets is a plus;
- Experience in igaming is a plus.
Please note, we don't offer a relocation support for this position!
Benefits for you
Learning & Growth
Personal L&D budget, internal and external training, and company-wide knowledge-sharing sessions, Yolo Takeoff onboarding experience, and career development opportunities - here, growth is the only option.
Slice of Yolo
A unique chance to invest in Yolo Group's venture fund and support the startups and innovations shaping our ecosystem. Become a part of something bigger and grow alongside the businesses you believe in.
Wellbeing
Monthly sports allowance, paid wellness days, private health insurance, and mental health support - a balanced work-life approach that supports both physical and mental well-being.
Milestones & Moments
Extra paid time off for birthdays, work anniversaries, marriage, child's first school day, and personal milestones. Because big moments deserve to be celebrated properly, whether personal or professional.
Workplace Experience
Modern offices, top-notch equipment, and all the coffee, snacks, and drinks you need to stay fueled. Whether you're working from our hubs or remotely, we make sure you have everything to perform at your best.
Legendary Events
Annual Yolo Gala, Yolo Summer parties, quarterly Meet & Mingle and regular Team Events - a mix of formal gatherings and spontaneous celebrations to bring teams together and keep the spirit high.
Please note: benefits vary by position and location. Full details will be shared with you during the interview process.
Your next steps
Submit an application
Submit your application, and our hiring team will carefully review it. If your profile is a match, we will reach out to guide you through the next steps.
Interview
Your first interview will be with a recruiter or hiring manager. Some roles may involve additional chats with team members or key stakeholders, just so we all get to know each other better!
Test assignment
For certain roles, we may ask you to complete a test assignment to showcase your skills in action.
Reference and background check
With your approval, we will run a reference and background check, as a part of the process.
Welcome to the Yoloverse!
Please note: application process varies by position. Full details will be shared with you during the interview process.
FAQs
Do you offer remote work possibilities?
Do you offer help with relocation?
What is a reference and background check?
What if I don’t see a role I’m interested in?
Will I receive feedback if I’m not selected?