Our VIP department is growing, and we are looking for new talent to join us on our journey!
You'll be an essential member of the VIP Team, providing an unbeatable experience for our Japanese VIP clients. You will provide a service that exceeds our customer expectations, taking ownership and ensuring queries and issues are resolved on the first contact. You'll be working in a fast-paced environment which is constantly evolving and innovating, putting our customers at the heart of everything we do.
Your day-to-day
- Building long-term customer relationships to increase engagement and gain the loyalty and trust of Japanese VIP players;
- Taking ownership of the assigned portfolio and managing players proactively;
- Delivering outstanding service to Japanese VIP players through chat and telephone calls, ensuring their needs are met promptly and effectively, while maintaining a high level of professionalism and personalisation;
- Acting upon opportunities that drive retention, growth, and reactivation, monitoring new potential VIPs, increase product and brand knowledge;
- Carrying out daily reviews of biggest winnings and losses, take advantage of most recent player betting behaviours;
- Identifying and providing data-driven solutions and applying the best industry practices in solving queries and taking full ownership of escalated customer issues;
- Analysing the performance of your portfolio, key KPIs;
- Applying the best practice in relation to hosting and attending events which will require frequent travelling.
Your background and mindset
- At least 3+ years experience within the online gaming industry;
- Understanding of cryptocurrencies, sports betting, and casino games;
- Very good English and Japan language skills both written and verbal;
- Excellent writing and communication skills with an eye on detail;
- Commitment to delivering the absolute best VIP experience;
- Proactive and positive mindset, ability to handle stressful situations and challenging conversations with the customers;
- Ability to multitask and priorities the daily workload;
- Project management skills.
Benefits for you
Learning & Growth
Personal L&D budget, internal and external training, and company-wide knowledge-sharing sessions, Yolo Takeoff onboarding experience, and career development opportunities - here, growth is the only option.
Slice of Yolo
A unique chance to invest in Yolo Group's venture fund and support the startups and innovations shaping our ecosystem. Become a part of something bigger and grow alongside the businesses you believe in.
Wellbeing
Monthly sports allowance, paid wellness days, private health insurance, and mental health support - a balanced work-life approach that supports both physical and mental well-being.
Milestones & Moments
Extra paid time off for birthdays, work anniversaries, marriage, child's first school day, and personal milestones. Because big moments deserve to be celebrated properly, whether personal or professional.
Workplace Experience
Modern offices, top-notch equipment, and all the coffee, snacks, and drinks you need to stay fueled. Whether you're working from our hubs or remotely, we make sure you have everything to perform at your best.
Legendary Events
Annual Yolo Gala, Yolo Summer parties, quarterly Meet & Mingle and regular Team Events - a mix of formal gatherings and spontaneous celebrations to bring teams together and keep the spirit high.
Please note: benefits vary by position and location. Full details will be shared with you during the interview process.
Your next steps
Submit an application
Submit your application, and our hiring team will carefully review it. If your profile is a match, we will reach out to guide you through the next steps.
Interview
Your first interview will be with a recruiter or hiring manager. Some roles may involve additional chats with team members or key stakeholders, just so we all get to know each other better!
Test assignment
For certain roles, we may ask you to complete a test assignment to showcase your skills in action.
Reference and background check
With your approval, we will run a reference and background check, as a part of the process.
Welcome to Yoloverse!
Please note: application process varies by position. Full details will be shared with you during the interview process.
FAQs
Do you offer remote work possibilities?
Do you offer help with relocation?
What is a reference and background check?
What if I don’t see a role I’m interested in?
Will I receive feedback if I’m not selected?