Our Customer Experience department is growing, and we are looking for new talent to join us on our journey!
As a Customer Experience Specialist, you will play a crucial role in our Customer Experience Team. Your primary responsibility is to deliver exceptional service to our clients by owning and resolving their inquiries and issues at the first point of contact. We are dedicated to surpassing customer expectations, which means our Specialists thrive in a dynamic, ever-evolving, and innovative environment. Our commitment to putting customers first is at the heart of everything we do.
Your day-to-day
- Engaging with customers in a supportive and empathetic manner via chat and email to address their needs in English and any other language listed;
- Investigating, escalating, and resolving customer queries via working with multiple backoffices and internal tools;
- Collaborating with other teams and external partners;
- Working with data Tools to monitor and analyse customer behaviour to identify customer metrics and data;
- Handling the communications of Fraud, Security and Responsible Gambling cases;
- Generating transaction reports for customers;
- Upselling and conversion initiatives for crypto currencies, promotions and other revenue-generating activities.
- Being an active voice for the best customer experience inside the company;
- Reinforcing the culture and core values of Yolo Entertainment through appropriate behaviours and actions.
Your background and mindset
- Fluent to a native level in written and verbal communication in English and Korean;
- Excellent communication skills with customers and internally with the team;
- Great eye for detail and problem solving;
- Ability to multitask, work in a team, and adapt quickly;
- Tech-savvy – skilled with computers and new technologies;
- Previous experience managing demanding customers;
- Basic knowledge of cryptocurrencies, sports betting, and casino games is a plus.
Benefits for you
Learning & Growth
Personal L&D budget, internal and external training, and company-wide knowledge-sharing sessions, Yolo Takeoff onboarding experience, and career development opportunities - here, growth is the only option.
Slice of Yolo
A unique chance to invest in Yolo Group's venture fund and support the startups and innovations shaping our ecosystem. Become a part of something bigger and grow alongside the businesses you believe in.
Wellbeing
Monthly sports allowance, paid wellness days, private health insurance, and mental health support - a balanced work-life approach that supports both physical and mental well-being.
Milestones & Moments
Extra paid time off for birthdays, work anniversaries, marriage, child's first school day, and personal milestones. Because big moments deserve to be celebrated properly, whether personal or professional.
Workplace Experience
Modern offices, top-notch equipment, and all the coffee, snacks, and drinks you need to stay fueled. Whether you're working from our hubs or remotely, we make sure you have everything to perform at your best.
Legendary Events
Annual Yolo Gala, Yolo Summer parties, quarterly Meet & Mingle and regular Team Events - a mix of formal gatherings and spontaneous celebrations to bring teams together and keep the spirit high.
Please note: benefits vary by position and location. Full details will be shared with you during the interview process.
Your next steps
Submit an application
Submit your application, and our hiring team will carefully review it. If your profile is a match, we will reach out to guide you through the next steps.
Interview
Your first interview will be with a recruiter or hiring manager. Some roles may involve additional chats with team members or key stakeholders, just so we all get to know each other better!
Test assignment
For certain roles, we may ask you to complete a test assignment to showcase your skills in action.
Reference and background check
With your approval, we will run a reference and background check, as a part of the process.
Welcome to Yoloverse!
Please note: application process varies by position. Full details will be shared with you during the interview process.
FAQs
Do you offer remote work possibilities?
Do you offer help with relocation?
What is a reference and background check?
What if I don’t see a role I’m interested in?
Will I receive feedback if I’m not selected?